Refund policy
Eligibility for Returns
We want you to feel confident in choosing Relievo. If you are not fully satisfied with your purchase, you may return unopened and unused products within three days of delivery. Products that have been opened, used, or damaged after delivery are not eligible for return unless they arrived defective or incorrect.
How to Initiate a Return
To begin the return process, please contact our customer support team at [feelrelievo@gmail.com] with your order number and reason for return. Our team will provide you with detailed instructions on how to send the product back.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and issued to your original payment method. Please note that shipping costs are non‑refundable, and customers are responsible for return shipping fees unless the item was defective or incorrect.
Exchanges
If you received a defective or incorrect item, we will gladly exchange it at no additional cost. Please reach out to our support team at [feelrelievo@gmail.com] to arrange the exchange.
Exceptions
- Products purchased during promotional sales may only be eligible for store credit.
- Gift cards are non‑returnable and non‑refundable.
- Any product returned without prior authorization may not be accepted.